- We flew with you in April and we were satisfied with everything, it was not exceptional but it was what we had expected, especially for the approx $600 return we paid, so we had spoken highly of your airline ( which was then Strategic ) and we know of several of our friend who then also chose your airline ), and also chose to go with you again even though the flights had increased by approximately $300 each by the time we booked.
- As we lined up to check in we were informed that our food now had to be paid for on the flight, this was extremely dissapointing as we had not been told this prior by anyone at the time of booking and as far as I can see, was not anywhere to be read on any of the documentation I had or have been able to find since. The lady who told us said we would have been sent an email and that was just the way it was, it was frustrating becasue we were 100% definitely never told we were going to pay for food on the flight.
- To a family of 4 who have scrimped and saved for their family holiday, an additional $120 for food was an extra expense that was not budgetted for and had an impact on our spending and quality of holiday.
- Then to be charged for the use of blankets when the air conditioning was definitely too cold for everyone was disgusting. To also charge for the use of the tv's was very poor, if we were told prior, then , that would be fine, but we were never told any of this and many of the other people on the flight felt exactly the same as us.
- It was a horrible way to begin our holiday which we had been looking forward to, I feel lied to and ripped off.
- The trip home was no better, worse actually...
- We were told to board an hour before take off, we then sat still for the entire time before taking off on time, the flight is long enough without having to wait for an additional hour, we were not informed why we were waiting, or why we were asked to board early, there was no communication from anyone.
- The tv's did not work at all on this flight. We asked about them and were told that they were broken. This was not good for anyboday, especially for children who need some entertainment during a long flight.
- The lights did not work after we were fed dinner, They must have turned them off because nobody had a light on and none of the buttons on the remote control in the seats were working, so we couldnt watch the tv, and we could not read the books we had purchased for the trip home ...
- Our seats would not go back properly, 3 of themdid not go back more than a few inches, the seat on the far right worked fine. The seats in front of us went back so it left us with upright uncomfortable seats and seats that reclined to maybe 10" in front of our faces, again, very dissapointing especially for an already long 9 hr flight...
- We had a very mixed crew of flight attendants which was confusing especially for an airline called "AirAustralia". We had several Russians ( I think they were, it sounded like Russian to me ) which is fine as I am most definitely not racist but when they spoke to each other they spoke in Russian, and not English, which was most rude.. There was also several Thai ladies who were kinder and more decent to customers, I didnt hear them speaking anything but English...
- As a proud and parochial Australian, I was embarassed that this ( all of the above comments ) was by a company with the name "Australia" in its name and feel that anyone representing anything Australian should strive for much much better than anything that I experienced during my return flights with your airline......
- I look forward to your reply and I genuinely hope nobody else has to endure this type of experience.
*** they kind people offered me a $50 discount off my next flight with them...farkin idiots, laughable, they wont last long if they keep this up...there was many pissed off people on both flights...
