wingnut2443 wrote:wingnut2443 wrote: ...PS: I hear the comments about looking for someone to blame, not sure that is underlying this for me ... I just look for solutions but looking at the problem from a different angle ... often I find the problem is not the one you first think it is and by digging deeper, you find other drivers / inputs / variables that lead to events.
Let me give you an example from what I do ... a client, a retail business owner was in trouble. Low sales, cashflow issues, behind in rent, etc etc ... you know, all because of the online sales, GFC, economy etc ...
Well, not when we dug deeper ... tracking the number of people coming into their store, we found the number of sales enquiries were holding up, people were looking, but sales did not follow, pointing to an issue with sales conversion ... looked further, poor sales process and training, so trained the shop assistants and guess what ... sales jumped.
Cashflow improved, back rent's being paid back ... business owner now not so stressed.
So, what was thought to be the problem and out of their control, was in fact, very much in their control ... the solution was only found by digging deeper and looking for other issues.
Another adviser had told them to reduce their price, discount, etc. due to the economy. We did not do that, and in fact, have managed to increase some prices by, yep, you guesssed it, looking into the issue ... found again, some products people wanted now, and those customers would pay a few more $ to get it now ... so, we tweaked the prices.
I see this type of thing every day ... the best solution is the only solution to the real problem. The trick is looking, digging deeper, asking how, why etc. to find the real problem or issue, and once there, the solution is usually pretty obvious.
EDIT: PS - oops, sorry to quote myself ...